24 April 2010

hey, makers of automated voice systems

how about starting off like this:

our offices are now closed, but we offer a number of automated options you can access now. to hear our hours, press 1. for automated access, press 2.

i'd like that better than spending 5 minutes navigating your system, hearing all kinds of automated payment information, and then being told your offices are closed when i'm finally presented with an option to speak to someone.

end rant.

1 comment:

JustJoeP said...

I concur.

It's another case of short sighted programming.