27 May 2012
United Airlines and the opposite of sense
on the return, United announced at the gate that the flight was full, and rollerboards would be gate-checked for free. naturally, i do not expect to be refunded my $25. why should i, when my pre-planning helps them to load the plane more quickly and have a better chance at on-time takeoff.
does it not make more sense to charge people for carry-ons, and grant free checking of the first 2 bags? am i correct in thinking that incenting people to reduce what they carry on, rather than incenting them to increase it, will save money? am i correct in thinking that granting passengers that much extra space, and doing away with at least some of the fighting for shared space, will improve the experience for everyone involved?
is the cost of baggage handling really so prohibitive?
what am i missing?